Effective Date: [Insert Date]
Last Updated: [Insert Date]
At Rebel Puff Vape, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our policy below for details on returns, exchanges, and refunds.
1. Eligibility for Returns
To qualify for a return, your item must:
- Be unused, unopened, and in its original packaging.
- Be returned within 14 days of receiving your order.
- Include proof of purchase (order number or receipt).
Due to hygiene and safety regulations, we cannot accept returns on:
- Opened or used e-liquids.
- Disposable vapes or pods once opened.
- Coils or tanks that have been used.
2. How to Request a Return
To initiate a return:
- Email us at [Insert Email Address] with your order number and reason for return.
- Wait for confirmation and return instructions from our team.
- Package the item securely and send it to the address provided.
Please note that return shipping costs are the customer’s responsibility unless the item was defective or sent in error.
3. Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery at [Insert Email] with clear photos of the issue.
We’ll inspect the claim and, if approved, offer a replacement or full refund, including shipping costs.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund status.
- Approved refunds are processed to your original payment method within 5–7 business days.
- Shipping fees are non-refundable, except for defective or incorrect items.
5. Exchanges
If you wish to exchange a product (e.g., for a different flavour or model), please contact us first. Exchanges are only accepted for unopened and unused items.
6. Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
- Check with your bank or card provider.
- Contact us at [Insert Support Email] if the issue persists.
7. Contact Us
For questions about our Refund & Returns Policy, reach out to us:
📧 support@rebelpuffvape.co.uk
📍 Rebel Puff Vape, United Kingdom